Art. 1 Scope
The execution of an order is carried out under the following terms and conditions of the Furniture Transport Specialist Group of the Swiss Commercial Vehicle Association (ASTAG), unless mandatory legal provisions oppose them.
These conditions are based on the provisions of the Swiss Code of Obligations (OR) as well as the agreement between the Swiss Confederation and the European Community on the transport of goods and passengers by rail and road (AS 2002, 1649).
The General Terms and Conditions serve to supplement the statutory provisions. Any agreements deviating from these conditions must be made in writing.

Art. 2 General Provisions
The order must include all necessary information for proper execution, such as indications of regulated goods (e.g., hazardous goods) and those requiring special handling.
The carrier carefully reviews the order received; however, they are not obliged to inspect the contents of transport containers or shipments, nor to conduct weight or size checks. If the carrier identifies any ambiguities, they shall clarify them as quickly as possible with the client. Any cargo space exceeding the agreed volume remains available to the carrier. The carrier is entitled to subcontract the execution of the order to another carrier.

Art. 3 General Transport Assumption
Every order assumes that it can be carried out under normal conditions. The main roads, as well as the streets and paths leading to the loading and unloading locations, must be passable for transport vehicles. For front gardens and similar areas, normal access conditions are assumed to be a maximum distance of 15 meters between the vehicle and the house entrance. Corridors, staircases, etc., should allow smooth transportation. Furthermore, it is assumed that official regulations permit execution as intended. In all other cases, the moving price increases in proportion to the additional effort required.

Art. 4 Carrier’s Obligations
The carrier is obliged to provide the necessary transport vehicle at the agreed time. The carrier executes the order in accordance with the contract and with the necessary care. The delivery of the freight to the destination must take place immediately upon arrival of the transport or as agreed.

Art. 5 Client’s Obligations
The client must ensure appropriate packaging. They must inform Move Swiss Group in advance of the recipient's address, the delivery location, and the local conditions in detail. The client is obligated to notify Move Swiss Group of the special nature of the transported goods and their susceptibility to damage. The client must ensure that the transport work, including loading and unloading, begins at the agreed time or immediately upon the arrival of the transport vehicles.

Unless otherwise agreed, the client is responsible for obtaining all necessary documents, permits, and road closures required for the execution of the transport. The client is obligated to provide an accurate declaration of the transported goods and assumes full responsibility towards Move Swiss Group, as well as railway and customs authorities or other relevant bodies. Without explicit instructions from the client, Move Swiss Group is entitled to treat the transported goods as household goods.

The client must arrange for the necessary customs documents and is responsible for their accuracy. The client bears all consequences resulting from the absence, late submission, incompleteness, or inaccuracy of these documents. They are liable to Move Swiss Group for all expenses incurred due to customs processing of the transported goods.

The price for customs clearance assumes normal processing. Extended customs stays and special negotiations with the authorities must be appropriately compensated to Move Swiss Group. Move Swiss Group is not obligated to advance freight, duties, or fees. Move Swiss Group may request advances from the client in the respective currency. If Move Swiss Group advances payments, they must be reimbursed with a service fee, interest, and an appropriate exchange rate loss.

Art. 6 Prices
The price is calculated based on effort or as a fixed fee. Unless otherwise stated in the offer, the following services are not included in the price:

a) Packing and unpacking of moving goods, particularly if carried out by Move Swiss Group on the moving day;
b) Special transportation of packing material as well as its rental or purchase;
c) Dismantling and assembling complex or new furniture requiring special time or expertise;
d) Transport of refrigerators/freezers over 200 liters, pianos, grand pianos, safes, and other items weighing over 100 kg;
e) Removal and installation of pictures, mirrors, clocks, lamps, curtains, built-in fittings, etc.;
f) Additional effort for transporting items through windows or over balconies;
g) Premiums for transport insurance;
h) Customs clearance, duties, and customs fees;
i) Road taxes, ferry costs, and official fees of any kind;
j) Additional effort or services necessary for the move, even without a special order;
k) Additional effort due to weather conditions or if the transport vehicle cannot be driven up to the house due to road closures, as well as waiting times not caused by Move Swiss Group;
l) Additional charges for carrying goods over long or unusual distances if not explicitly accounted for in the price agreement, as well as extra costs incurred due to detours if direct routes are closed or unusable.

Art. 7 Payment
Moving services must be paid for in cash or via instant transfer. The transport price is due before unloading. For international transports, prepayment is required.

Art. 8 Rescheduling/Cancellation by the Client
The client has the right to reschedule an ongoing transport, provided that they fully compensate Move Swiss Group for any resulting damages.
A cancellation must be made in writing. If canceled within 14 calendar days before the planned move, 30% of the quoted amount is due as a flat compensation for expenses and efforts.
If canceled within 48 hours before the planned move, 80% of the quoted amount is due. If Move Swiss Group proves a greater loss, this must also be compensated.

Art. 9 Retention Right
If the freight is not accepted or the payment due on it is not made, Move Swiss Group may retain the freight up to the amount owed or store it at the client’s expense. The provisions of Articles 444, 445, and 451 OR apply.
Move Swiss Group may issue a written demand for payment within 30 days, including the warning that, in case of non-payment, the goods may be sold or disposed of at its discretion.

Art. 10 Liability
Move Swiss Group is liable only for damages demonstrably caused by negligence of its personnel. Liability is limited to cases of willful misconduct or gross negligence. The company’s liability is limited to the current value of the goods.
Move Swiss Group is not liable for damage to items with inadequate packaging. Fragile items, lamps, lampshades, plants, and technical equipment require appropriate packaging.
Move Swiss Group’s liability begins with the takeover of the goods and ends with their delivery, storage, or transfer to another carrier. The company is only responsible for proper selection and instruction of subcontractors.

Art. 11 Liability Exclusions
Move Swiss Group is exempt from liability if loss or damage is caused by the client’s fault, their instructions, defects in the goods, or circumstances beyond its control.
The company is not liable for fragile items (marble, glass, porcelain), software, data loss, plants, animals, cash, securities, jewelry, documents, artwork, antiques, or collectibles.
No compensation is provided for delays due to weather, breakdowns, accidents, or other unavoidable circumstances.

Art. 12 Insurance
On request and at the client’s expense, the carrier can arrange transport insurance. The insurance is subject to standard Swiss transport insurance conditions. Move Swiss Group’s business and liability insurance covers up to CHF 100,000, and transport insurance up to CHF 5,000,000.

Art. 13 Complaints
The client must inspect the freight immediately upon unloading. Complaints must be reported upon delivery and confirmed in writing within three days.

Art. 14 Jurisdiction and Applicable Law
For disputes concerning services not intended for personal or family use, the courts at Move Swiss Group’s registered office have jurisdiction. Swiss law applies.